Welcome to Proactive Personal Protection

Shipping Information:

Orders received by 10:00 AM will usually ship the next business day.

RETURN and EXCHANGE POLICY

Defective products:

On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by Proactive Personal Protection. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

EXCHANGES:

We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to Proactive Personal Protection will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by the US Postal Service, use delivery confirmation and insure the package. If going by UPS you can use regular UPS Ground service. Insurance is included for shipments up to $100 in value. If shipment exceeds $100 in value be sure to enter the actual value so that the total value of the shipment is insured for any loss or damage which may occur. The cost to ship the new product(s) will be paid by the customer.

RETURNS:

We will accept product back for a refund within 30 days after the date of the invoice with a 30% restocking fee. Please note that this does not apply to all of our products. Certain items can not be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Proactive Personal Protection will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If return is sent by the US Postal Service, use delivery confirmation and insure the package. If going by UPS you can use regular UPS Ground service. Insurance is included for shipments up to $100 in value. If shipment exceeds $100 in value be sure to enter the actual value so that the total value of the shipment is insured for any loss or damage which may occur.

ADDRESS CORRECTION POLICY:

It is very important that we receive a complete and accurate shipping address for all orders. Because UPS charges us a $5.00 fee for an incomplete or incorrect shipping address shipped by ground, and a $10.00 fee for an incomplete or incorrect shipping address shipped by air, we are forced to pass the charges on to you. Again, it is very important that you provide complete and accurate shipping information including your street address (with any apartment or suite number), city, and zip code. If an incomplete or incorrect shipping address is provided that results in a correction charge to us, we will subsequently charge your credit card to cover the cost and email you a copy of the transaction for your records.

PLEASE NOTE: UPS will not ship to a P.O. Box. If you do not have a physical address where you can receive mail, DO NOT choose UPS as a shipping option.

*PLEASE NOTE: We can not ship pepper spray or the Kitchen Fire Extinguisher (KFE) by any overnight shipping service or by priority mail. We can only ship these products via UPS Ground service or USPS Parcel Post.

Please do not hesitate to contact us if you have any questions. Thank you for visiting proactive-personal-protection.com